This is a general template provided for convenience and is not legal advice. Have it reviewed by a qualified professional and update the company details, contact address and governing law to match your business before relying on it.
1. One-time course purchases
A one-time purchase gives your account lifetime access to that course. If you’re not satisfied, you may request a refund within 14 days of purchase, provided you haven’t completed a substantial portion of the course. Approved refunds are returned to your original payment method.
2. All-Access subscription
- New subscribers get a 14-day free trial. We collect your card when you start the trial, but you aren’t charged during it. The trial is available once per account.
- Unless you cancel before the trial ends, your card is charged automatically when it ends and the subscription then renews each billing period until you cancel.
- To avoid being charged, cancel any time before the trial ends from the billing portal; you keep access until the trial ends.
- If you’re charged for the first time after a trial and didn’t mean to continue, email us within 7 days of that charge and we’ll refund it.
- The subscription renews automatically each billing period until you cancel.
- You can cancel any time from the billing portal (Account → My Purchases → Manage billing).
- Cancelling stops future renewals; your access continues until the end of the current paid period.
- We don’t generally provide partial refunds for the current period, except where required by law.
3. How to request a refund
Email support@pro-ai-lab.uk from your account email with your order details. We aim to respond within a few business days. Eligible refunds are processed via Stripe and may take several days to appear depending on your bank.
4. Statutory rights
Nothing here limits any non-waivable consumer rights you may have under the law of your country. Where local law grants a stronger right to cancel or refund digital purchases, that right applies.
5. Failed or disputed payments
If a payment fails or is charged back, we may suspend access until it’s resolved. If you believe you were charged in error, contact us before opening a dispute so we can help quickly.
6. Contact
Billing questions? Email support@pro-ai-lab.uk.